Product never delivered, yet to refund. Unclear refund policies for obviously lost items. Support always responded though :)
Purchased product, but it never got here. Refund policies/process not clear on the website for products that fail to meet the estimated delivery date. Customer support has been responsive that is about the only positive thing.
I understand the international shipping issue however it's clear the package is lost with no updates for the past 11 days it's been in exception.
I wish we were able to review what shipping carrier it is within the states (ups, usps, fedex, etx) so that we can contact them ourselves.
I also would like an option to ship to the closest USA shipping location in my city to provide a pick up and avoid the package being lost.