Apos

I didn't realize the SMSL DAC was gonna be shipped from Shenzhen and had to clear customs. I thought apos had them in stock and was gonna ship from the west coast. The main impacts were a long lead time (over 1 week) and concerns about customs fees as this would be technically an imported electronics. Taxes on that is crazy in 2020 with recent political developments. Luckily the concern with customs fee did not happen to me, and I did get the item in the end. But I wished Apos actually mention where they ship items from, as I was assuming the item was shipped from west coast.

Apos customer service is very good, as they communicated frequently as to the status of my purchase. They made the return easy and free with an emailed prepaid shipping label. The only thing I was a little disappointed on is when I first contacted them and asked for a recommendation of something clearly better than my Node 2i, and they assured me the Topping D90 was, without providing any supporting arguments. I now wonder if that salesperson ever made the comparison. But given the 30-day return policy, I took a chance anyway. I would purchase from them again if they have the gear I want.

They delivered my product I bought with no issues.

I was unaware that my unit was being shipped from China. I was given the impression that this unit was in stock with Apos in the states. It was shipped shipped quickly from China, but I was hoping I would have it the next day paying for expedited shipping.

Crazy fast shipping.