I had high hopes for
I had high hopes for the Mill. The concept was compelling, and based on everything I read before purchasing, I expected a reliable, well-supported product. Unfortunately, my experience has been deeply disappointing.
My Mill stopped functioning entirely just three weeks after receiving it — barely past the initial setup phase. I contacted customer service hoping for a straightforward fix, but despite going through their troubleshooting process, the issue was never resolved. I was left with a non-functional appliance and no clear path to a solution.
For a product at this price point, this level of reliability and after-sale support simply isn't acceptable. I understand that defects can happen with any appliance, but when customer service is unable to diagnose or fix the problem, that's a serious gap. The promise of a "smart," low-maintenance food recycler means nothing if the unit fails within the first month and support can't get it back up and running.
I wanted this to work. The mission behind Mill is one I support. But I can't recommend a product that broke this quickly and left me without a resolution.