Enence

Order 15o9kg I gave them plenty of notice that I was cncelling my order and they lied and said it had already been shipped out. Impossible since I called in minutes after their office opened on the same day I placed the order, Malaysia time. Shim from the customer service department ASSURED me that I would not have to pay the warranty charge. I do not want a warranty. they are a waste of time, in general and it is only the company that gains, using the "charge" as an extra way to make money on the product. Richard Martin When In signed up for the product, I saw an indication that I was expected to pay for their "warranty" but I saw no way to cancel it.

Bad, I still did not get any news about my order #8gpnr1. No tracking number, nothing.

Right after I ordered a translator online, I read some troubling reviews and contacted Enence to cancel my order. Despite assurances, the order was shipped and I have not been able to get anyone at Enence to respond to my inquiries.

Ordered 1 item but the invoice showed 5. I quickly called but they would not cancel the order. What a scam!

Despite all efforts to get the app to open on the phone, it remains unusable. 1. App will not open 2. Enence support was unable to help. I spoke to one of their support people. Jeff. He was very nice and tried diligently to have me follow steps to resolve the problem, but we finally determined that the device may need to be replaced. He opened a ticket. He tried to send me a confirming email that the issue was sent to support, but the email never arrived. It did not go to spam. My spam folder remains empty. He said, however, that the most important email would be the one to come from support. That email never came. It did not go to a spam folder. The spam folder remains empty. 3. I reached out and paid for help from another company reputed to have experts to help with all technical issues. They were not able to help me get your app to open on the Samsung Galaxy 10 that we have. It does work on another phone we tried, a Samsung Galaxy 7 Edge, but the translation would often only work in text, not in voice. 4. The need for the translator is to assist on a mission trip in Mexico. When I purchased this phone as a Christmas gift for my husband, I did not know that Wi-Fi would be required. In that there will be no Wi-Fi in the area we are going, the device is useless to us even if we could get it to work. Requests for instructions to return the device remain unanswered.