Skyroam - OLD

This has been the worst experience. I was told my device would work in Mexico and I bought it and it never worked. Then customer service said they would send me a shipping label to return it and never did. Worst experience ever.

Website is terrible

I received the package 2 days before my flight, which was amazing. I charged up the device before my trip and when I arrived, it worked for less than 24 hours. It continue to say that I needed to buy days but it was rental. I outreach Skyroam through email and through their messages board but the communication were horrible. I provided the information needed every time I spoke to someone new and it’s like they couldn’t find my order number in their system. The the communication speed was horrible!

I haven’t received the product but I’ve gotten at least 10 emails asking me how the product was, I don’t know. Send it and I’ll find out.

Nobody could tell me on the phone where I could by a refurbished unit that was offlease. They kept telling me it was impossible even though I bought one online before. They told me they would have to have a manager call me, and I never got a call from anyone. This happened twice. Your operators don't know what they are doing and don't have the correct information.