Astro Gaming - EN

I bought the Astro TR A40 headset from a retailer not knowing you needed a HDMI adapter for the amp to work on PS5, fair enough. Once I had bought the adapter it stopped submitting a signal and stopped working, I emailed support who gave me a lazy answer and still hasn't got back to after waiting a week! This is absolutely shocking and I wish I had never even bought the product now. I need someone to get in contact with me because I obviously can't get in contact with your team.

After purchasing an M80 for Xbox series S I found out my A40's were too old to be compatible with it through customer service. I asked how I could return and get a refund and this question was just ignored. I followed up a further 3 times with emails trying to get the information I needed and got nothing back. So after 4 emails I then decided to try contacting directly vis instagram and you know what I heard back? Yup, you guessed it.....nothing! So now I've gone back to the contact part of the website and started an entirely new message, having to fill in all the fields again and yet again, I'm waiting to hear back. I ordered the M80 o the 4th April for my birthday. It's now the 26th April and I still have no clear response, no refund, no usable product and the M80 is sat in my house unboxed and unused. If I could give 0 stars, I would.

I tried returning my item and their system wouldn’t allow me. I spoke to a representative who said they saw that my return link was indeed bugged and that a ticket was created and that someone would reach out to me. It’s been over 3 weeks and I haven’t heard a peep. Worst customer service and worst online shopping experience ever.

Nothing I have purchased from Astro Gaming works properly. The Astro command center will not recognize my mixing amp. The custom pods I ordered were poorly executed. The HDMI converter rendered useless the first time I attempted to use it. I’ve spent about $350 with Astro Gaming and it has not been a good investment.

C40 sticks always stop working, I’m tired of paying $20 for one stick every time it breaks