Medical Alert

I had to wait 5 days to get a rep to come to My house. Also they charged me $50.00 for nothing. The new machine did not have written on the back where to put the wires. The old one had written where to put them

I am not happy with the amount of time it takes for your representative to contact me. It was a test call on 10/24/21. Every minute counts when it is an emergency. About a month ago I did a test call and it took longer then five minutes to speak to a representative. You can check your records.

I keep recieving phone messages 2 days after device is run down and offering a membership in Medical Alert . The visit where the firemen came went fine but Medical Alert had failed to contact my daughters first were first on the list of contacts. Patricia Spencer

We needed an ambulance for my father Joseph. The alert button said it was offline. Not good. We could not use when needed. Susan Bernard 775-848-2370

The last two times I needed to call for an ambulance I could not get through I finally had to call 911. This happened twice in a row. Not happy. js