Keani Hawaii

Not great I paid $90 off of an original $105 turns out that is the final sale price and there are no refunds. I did check the return policy and knew that final sale clearance items were not returnable. Usually Clarence means the price is significantly marked down. This was approximately 10% off. Super bummed will not shop here again.

This was my second order place with your company. First one went fine. Second order I had a defective item with stitching that was not completed, which resulted in significant fraying at the slit of the dress. After multiple conversations with customer service, the plan was to get an exchanged item at no cost. Fortunately, I got three different invoices for $10 and they refused to ship the item saying they were waiting for the $10 to be paid. I was told this was supposed to be free shipping and I absolutely should not have to pay anything to exchange a defective item. I’m beyond angry and disappointed. I would love to continue to support your small business, but if this is how it’s going to be, I cannot say that I will ever pay $100 + for one of your dresses again.

spent a lot of money here while on vacation, all but one piece of clothing shrank beyond being able to wear the clothing. extremely disappointing

not offering ANYTHING for a dress that doesn't fit is terrible customer service. how am i to know what size i need until i try the dress on. measurements are not the same as actually trying something on. half of your dresses are on sale so there isn't even a way to try on multiple sizes without losing a ton of money. even store credit would be better than "too bad it was on sale you're stuck with a dress that doesn't fit and lost $100"

Terrible service for a clothing store. A clothing store should allow you to try something on and if it doesn’t fit, return it. I’ve been a long time customer of Keani and I’ve always worn a size medium. This is a size extra small and it’s just huge on me. When I asked to return it, they said no. A clothing store should allow you to try things on and return them if they don’t fit. I’ll never buy anything from them again and their customer service sucks.