volcom.ch

No support. My order stuck in Belgium for 2 weeks now and 5 emails to Volcom and no response - never again will I use this company and I’ve bought plenty of products in the past. You have just lost a customer and I won’t be recommending you again. Disgraceful!!!

Nous souhaitons faire un retour mais nous n'y arrivons pas, pouvez-vous nous aider ? deborah.christophe@gmail.com

I had a really bad experience. I tried to buy a gift for 3 continuous days, but nothing..it was impossible because the system put me in black list..and really I don’t know why. I called customer service, left my names email phone number and I still wait again a cal back after 1 week! Then I wrote an email to customer service, they reply after 2 days saying that they put me out of black list and I was able again to buy. The same day I tried again to buy and the same problem appear..site return message “you are in black list “. Well, I think I will never try again to buy something on your shop.

Ich möchte einen Teil meiner betsellubg zurückgeben. Ich bekomme einfach keine Antwort auf meine Mails. Meine Bestellnummer fu ktioniert nicht auf dem Rückgabeoirtal und ich habe bereits vier!!! Emails geschrieben. Wird ignoriert. Unterirdischer Kundenservice und ich sitze jetzt auf meiner Bestellung fest. Nur wieder!

Return (web) form was broken. Given phone numbers for austria and germany didn‘t work (nobody picked up at the former, number didn‘t exist for the latter). Then I tried via email and I didn‘t get any response for days (I did get the robots reply, which just referred to the broken forms etc). In the end I had to call to France. I finally had a person to talk to, however, she was very kind but not responsible. I got a new french phone number, where nobody picked up. I called the women again and she put the call through to a responsible person. From there on, everything went fine, but the way to finally being able to return my order, was the worst experience I‘ve ever had with shopping online.