volcom.ch

Leider hat der Link zur Rücksendung nicht funktioniert

Hallo Volcom, Ich versuche ein Paket zu retournieren und bekomme kein Label zugeschickt. Bitte ändert das!

Bestellung seit 7 Tagen unterwegs, noch immer nicht in Deutschland und von Service kommen nur Standart antworten

Dropped over £100 at the start of Volcom’s sale on a hoody, 2 T’s & a cap. After the items shipped from Europe (rather than the UK) I was pretty shocked to find a dead centipede in the package the hoody was covered in filth & had what looked like it had been chewed through on the collar. One of the T-Shirts also had a hole in it! Customer service were unwilling to provide direct replacements to the 2 products with holes in - instead wanted them to be shipped back to Europe for a refund & for me to repurchase the items with a 10% discount, when I pointed out that this wouldn’t even cover shipping they nudged it to 20% but by that point the items had sold out. All I needed was for a replacement item, free from bugs to be sent out but Volcom seem happy to just fob you off with a minimal discount & to put the ball in your court to sort out their issues. I’m now left with 2 new items of clothing with holes in them! Not at all happy with this purchase as pretty shocking service in all areas & to top it off this review form (for which they offer a 15% discount for completing!) has been sent to me in German despite my living in the UK so not entirely sure what I’m reviewing 😂 Would have left 0 stars if I could - nice one Volcom, after 20 years of wearing your garms I likely won’t be back & highly recommend that you consider your purchases with them 😞

Primero cobran y luego te dicen que no hay lo que has pedido y llevo 4 días y aún no me han devuelto el dinero.