The Walking Dead Shop

Everything I wrote in my shop review is the same for this review. I’ve enjoyed receiving my boxes and had a problem early on and it got handled amazingly. However, I’ve been trying since AUGUST to get in touch with someone in support and have gotten NO RESPONSE. I was moving out of state and needed my address changed. I sent in a request and never heard back. All together I’ve sent 5 or 6 emails since August to get some answers. I asked about being refunded for my last box since no one was answering about changing my address. Then I got a shipping notice and then that the box was shipped. TO MY OLD ADDRESS. So I’ve only received 3 of my 4 boxes I paid for. Would LOVE to get my last box especially since the show has ended. I was going to re-up my subscription but since I haven’t been able to get ahold of customer support for 5 months I’m rethinking that decision.

Your sweatshirts are running very small. Now I have to buy another sweatshirt and get it into ask instead of extra large, which I always wear.

asked about returns and never got a response back :(

Poor customer service, they do their best... once they get the email. That's the issue! I wanted to know when I would be getting my next box. So I could make sure I was able to afford where it was being charged. I never got the response, was charged and tracking wasn't even right. I eventually did get my box, but I am done with the cost and no way to get a response. I have a LIST of emails showing, AMC+ / AMC, and more responding " we cant help you but email so and so" when I only replied from a past DROP DEAD email about changing my address & credit card. At least 5 emails, of no one helping me, passing the buck and me without answers. So, I'd say take this review with a grain of salt. "IF" you can actually get a response they are good.

Just ok