Very happy with shoes and customer service.
I originally ordered a size 10 shoe. (My feet run 10-11 depending on the shoe)
The 10 turned out to be too big so i bought a 9.5. Also a tad big but wearable.
I was able to return the 10s for a 9 which now fits perfect.
Soft, comfortable and good fitting shoes. Very happy, just wish theyd restock the populat models that are almost sold out of the common sizes, so i can buy more!