Sans Matin - US

The first pair of shoes I ordered were too small. The return process was easy and I received the correct size in a timely manner. However, the new pair of shoes have laces that are so short, that I cannot tie them. I asked for the company to send a longer pair of laces but they said they cannot. The only way to get longer laces is to return the shoes again and get another pair. That seems ridiculous and is very inconvenient. I was planning to order another pair of shoes in a different style, but I don’t think I will now.

The sneakers are visually appealing and stylish, but extended wear resulted in discomfort, including cuts and scrapes on my toes.

My shoes were sent with the wrong color shoelaces. I reached out to customer service multiple times with no response until about a 1.5 week later. New shoelaces were allegedly sent out but have yet to receive. Customer service is the worst.

Heavy shoes, very tight on my feet, not comfortable at all and expensive

Website stated shipping within 2 days. Product was backordered for 8 weeks and I was not notified for over 3 weeks and 5 inquiry request for an update. When shoes finally arrived they were too small, even after following the size guideline chart. Will not order from San Martin again.