rain-couture-amsterdam.myshopify.com

Expensive Poncho is shown with bodywarmer on every picture and video as well as in the features shown below. But no bodywarmer after purchasing. By email they told me you have te buy it extra! Rain couture tricks their clients into buying a more expensive coat thinking te bodywarmer is included. No recommendations will be given ! Now I wonder if the coat is really waterproof, since that’s also on the list of features en just before receiving the coat I received an email with maintenance bottles to buy to ‘keep’ the coat waterproof……

Had an issue with the coat and customer service was very unhelpful. First and last time purchasing from the brand.

I put in my order 3 weeks ago, paid and then never heard back. Sent three emails,,but no answer. Now have to claim money back through PayPal . BE CAREFUL if you considering here

I am happy with my coat but there is customer service that I am not happy with. To explain what happened. I ordered my coat and together with my delivery I received mine as well as another package (in that package it was a coat for someone else, but the label on the package had my name). I said this to my friend who told me it was their mistake keep it for yourself and give as a gift to someone.I didn’t do it.) Instead, I emailed immediately to Rain Couture and asked them how to get this back. I didn’t receive response, so I reported this in chat also, again no response. Following day another package that I didn’t order comes to my door (now I had two). I called three different numbers until I reached a person to talk to and explained what happened. I said there must be a glitch in the system and they have to check and stop sending me packages. He was very polite, he thanked me for informing them, apologised for inconvenience and said that I will receive label to return those two packages (almost 500€ value). He said some gift of appreciation/ voucher will be sent for me. After a few days, I received label and printed it and sent to the shop two packages that I received by mistake. In the email correspondence I asked for the confirmation of recipients of the packages and I received an email that confirms the packages arrived to the shop. I was happy that all went well and asked should I expect to get a gift but no response to my email. This left me a bit disappointed. While I was happy to see not only my nice coat but also personalised letter inside in a very nice box, after this experience I got a bit disappointed with the customer support. I didn’t expect to receive a huge gift, it could be this 15€ that you already giving and it doesn’t cost you anything.. I thought maybe 50€ will be offered because they care a lot, since its value of 500€ that I returned, if very generous. It would be even nice that someone responded to the email stating that I shouldn’t expect anything. This would make me happier than just ignoring after I sent boxes that were your mistake. I wanted to get a body warmer from your website, and planned to do it after the correspondence, but I will definitely not do it now because I felt tricked. I would never keep what doesn’t belong to me, and I understand mistakes can happen, but please keep your promises. Thanks

I haven't received my order yet. I'm waiting... They promise to deliver it today. It's been a week since I ordered the product from the online store