Outstanding service
Having now made a number of purchases over the past 2-3 years and also completed a resole of one pair, the service is always exemplary. I have contacted once by email and had a response at 5pm the same day, showing that it's not just great product that make a great company. You also need service.
The only feedback I have is to offer (or provide as part of the resole service) two pairs of laces. Perhaps I am too rough on my laces, but they do not last the lifetime of the sole.