Customer Sevice
The product is top notch, customer service is lacking.
As much as I loved the shorts that I ordered as a gift I can’t see me placing another order with Party Pants in the future . First of all the shorts I ordered as a gift did not fit properly I attempted to exchange, much to my surprise exchange is not an option. Instead I was required to
return my original purchase and reorder and pay additional shipping fees
I received my reorder within a few days. In regards to the return of the original purchase it took Party Pants over a week to respond to me accepting my request for a return label. Once I received the return label it took an additional 21 days before receiving acknowledged they would issue a return.
I am disappointed with lack of communication/customer service from Party Pants, too bad because the product I ordered was awesome.