oncewas.com.au

I love the personal service, especially when I have delivery issues.

Great responsive service to question and issues. Only negative is that you do not refund.

Shipping and service was good

I wish I copied and pasted my previous review here...

Shocking return process given there is not physical store to try on garments. If you move to purely e-commerce retail model, have an appropriate return policy. A minuscule $20 discount of new season items should not be the threshold. Being flexible and agile (within reason) is a way of building a customer base that will buy more, as long as they have the peace of mind that a no-quibble return process is in play.