First parcel came on time
First parcel came on time & was apparently delivered to a neighbour that has no knowledge of that parcel delivery,as you can imagine I was disappointed to say the least, as I now have to track back who I purchased item from/email them ect, & I’m in the construction industry & not too hot on doing all this kind of online stuff.
The easiest way for me to deal with this situation rather than email,was to make a phone call to Holland’s & actually speak to a human being (lol).
I think the name of the lady I spoke to about my dilemma was Emma (from Grimsby).
An absolute breath of fresh air.
She said leave it with her & she’d contact delivery company,but it’s a process that takes 48hrs for them to reply blahdeblah.
Emma called me back as she said she would,then left me a follow up voicemail & then 48hrs later my parcel was delivered.
In a nutshell,she’s a real credit to her employers.
Would I buy from Holland’s again?
100% yes.
Excellent product,excellent company to deal with & a customer service team second to none.
You should consider giving that lady a promotion or a pay rise guys. 👍
Regards, Steve