HC US live

Very poor customer service rude also took so long to deliver very disappointed

Have requested a copy receipt try to call the Jerome Street Store in London the flagship one no one answers the phone. Have contacted customer services and all they say is call the store. Very poor.

Took more than two weeks to deliver four shirts for which delivery was paid for. Someone should be held accountable for this.

I am a repeat customer of Hawes, but I must say that each experience has almost always been worse than the previous. Service has been progressively going down. And my most recent order is just unbelievably abysmal. 1. I placed an order for 4 formal shirts and one tie, but did not include the 10% discount code to the order. I have emailed Hawes at least 3 times between when I placed the order on April 19 and now, and have not gotten one response back! 2. I placed the said order on Arp 19, and selected the 6 business days delivery option. Today is May 1st, and I still have not received the order, almost 2 full calendar weeks after placing the order, and at least 9 business days from order placement! I believe that I have been very patient.

I have a return issue and I messaged the customer service 3 times without any answer from them