HC AU live

Placed a £74. 95 order with H&C, including £4. 95 for UK delivery as they did not provide the free Click and Collect store option. Asked H&C to re-direct parcel to a chosen store, despite also paying £4. 95 for home delivery, as parcel would be stolen if left unattended and I was abroad at the time. Madalina from H&C said no. Completed the Royal Mail request to deliver the parcel on a different date. However, they still delivered the parcel on the date they wanted to. Was pointless completing the Royal Mail date change request. Asked Madalina at H&C to contact Royal Mail to assist, as stolen parcel would mean a loss of £74. 95 for me. Madalina said H&C could not do anything. Said I would be claiming for a full refund if the parcel was stolen as I was not given the opportunity to collect the parcel from a store. Madalina said that H&C would not provide a full refund as their liability ended once Royal Mail had the parcel. This experience confirms the 'value' that H&C have for their customers. It will be shared with others and act as a reminder to not purchase anything from H&C. Their representatives show no empathy, good customer service or practical solutions for customers.

Absolutely unacceptable!! Not only ive waited a week for the parcel to be delivered which was disappointing coz it was after Christmas but when it supposed be finally delivered the courier hasn't delivered it and now I'm waiting another nearly 10 days for email replay regarding my refund!! So it was completely waste of time. amd stressful experience chasing customer service which doesn't ever response!!! Last email I have recieved was over a week ago with person promising sorting my refund within 3/5 days and I had to email yesterday again to chase her/him as didn't even bother to get back to me!! Will never shop there again and will tell all my family and friends about this experience and I will not recommend!!

AUS - is this Australia? Feels like it as ordered on 6th December, received and returned on 12th December for a replacement. 27th December - still waiting. I have never encountered a purchase that has taken so long and will not be returning.

onlline organisation useless

Useless in every respect . Customer Service zero. Returns procedure illogical . Quality of shirts from the original nothing like it … Just dont go anywhere near this shower