Shopify GBP

… I ordered £90 of items for Christmas. Ordered 03 December. Nothing received and no response to email. Fraudulent company BEWARE. Will contacting my bank to open a crime case. Extremely disappointed.

Customer service is horrible and I never got the product. It’s a scam. Do not buy

Very disappointing as I've ordered several times previously and recommend but this delivery did not appear.

I'm in EU, "Hatley" is in UK. They didn't make sure to clear it at the customs, so my package never arrived. I requested to Hatley to do so but then they informed me that what I ordered was no longer available so I can order something else. How is it possible, since my order was supposedly at customs and they could've done 2 things - either contact with customs to get a clearance for it and it would have arrived, or contact customs to get it back and resend it with clearance this time. The only good part was that I got reimbursed fast enough. Even though, it was very unpleasant situation as it was for Christmas present.

Never arrived