I reached out to inquire
I reached out to inquire about the return and exchange policy after one of the caps was too small. The customer service was truly second to none. I received a response within 24 hours, and they immediately sent a return envelope for the exchange. Once the original item was inspected, the replacement was shipped promptly; the entire process took only two weeks.
Despite hearing about a less-than-ideal experience from someone else, I decided to give this brand a chance, and I am so happy I did. I look forward to shopping with Hairbrella again in the future!