gaffos-com.myshopify.com

Boo

A month has passed and I still haven’t received the glasses. I went to the post office to find out what’s going on. They said that your company’s shipping method is the cheapest and doesn’t require the receiver’s signature. It’s very easy to be lost. The one you chose This method of shipping can only track the goods to Taiwan, but the shipping method started in Taiwan cannot be tracked. I paid $50 for shipping, but you sent it in a method that has the least guarantee and does not require the recipient's signature. Not safe, your company has to file a claim with USPS for lost shipments and have to give me a full refund.

The website says free returns but they charge me 4.99 for return label

the RMA service is not so good, when you submit RMA, Gaffos did not send you and confirmation about successful receive of submission

This is a terrible company. I ordered contacts from them and was told that it would be a month to get them. It took more than a month and when I got them, the prescription for the right eye was wrong. I contacted them and ws told that I would get the replacements in two weeks. It tool a month. I was in contact with them after the two week period and they said the they would refund the cost of the right lenses. They didn’t do that. I called and spoke to them and complained about their poor service. That person told me they would give me 30% off. I told them I had in writing that the whole price of the wrong lenses would be refunded. I was told all I would get was 30%. But I never received that either. Do not use this company if you are ordering any item that is custom. If any thing goes wrong with the order, it is never their fault. They will not accept any responsibility for anything and they will lie to you.