gaala.com

Online purchases with GAALA is very frustrating. To exchange an item for something else, the website is not user friendly and does not stand up to what GAALA says. There is no way to contact customer service to talk about any issue.

A month on from the clothes being returned, I'm still waiting for my refund. Terrible customer service.

After being sent the wrong product I had to write back and forth with an AI-sounding customer service and send proof that I in fact did receive the wrong order. All of this to be told that I now have to spend further time shipping the wrong product back, provide more proof that I received the wrong order, and that I will in fact not be able to receive the product I paid for, as it is no longer in stock. There has been no proactive attempt to make things right. GAÂLA’s response to my situation was “so unfortunate!”.

Received a top with a rip in it. Unfortunately, the top is not available online in my size anymore. Customer service did not allow an appropriate compensation.

Extremely overrated.