The way this item shipped
The way this item shipped could have ruined the bag. It was thrown into a dust bag that was not even closed the whole way and then thrown into the shipping box. This time of year where I live there is lots of rain and snow so I would have appreciated the bag being in another box under the shipping box or some other sealed bag that didn't leave it susceptible to damage. The shipping box did arrive ripped and frayed (not Cuyana's fault) so this could have easily happened. I am lucky that the bag was not damaged by water. However, the center part of the bag that zips arrived creased in ways that were not designed to be creased because of the sloppy packaging. I understand the need to be a more environmentally conscious with packaging but I would encourage Cuyana to get a little creative when packaging up these expensive leather products that they take so much pride in.