costumes.com

you suck! ordered before Halloween and received way after

Ordered in time, received six days after event. Not eligible for return based on wording (within date of ORDER) vs. delivered. One and done with costumes. com

I’d give them no stars if possible. When I received the costume it was horribly creased and mishapen. I laid it out hoping that it would bounce back but it didn’t. A warped M&M doesn’t work, the shape is the whole point. I contacted customer service and asked for a refund. They got back to me asking what the problem was. I sent photos of the costume and asked how I could return it. I’ll admit I had a really busy month and didn’t get back to them right away. They said it had been too long and I could no longer return it. The item has never been worn and with the way it looks probably never will be. Such a waste. Most stores allow for 30 day returns which is why I didn’t get ahold of them right away. Instead I had to look for another last-minute costume because they don’t care how they package their items. Pretty unimpressed by them and their customer service. My experience has been so negative that I will never shop here again. And that doesn’t seem to bother them one bit.

If I could rate zero stars, I would.

I ordered a pirate costume and got a Batman costume instead. I never received the costume and still haven't received a refund or anything. This is a terrible rip off.