Bench mark
I've already submitted my review on the superb G-1 Flight Jacket with Removable Collar Z2108M. However, this is a review of the website, customer service etc. I have always wanted this style jacket but was on the fence about ordering it online. The sad thing is I live in one of NYC's boroughs, but going into the city is a hassle now. So, considering I've dabbled with AI for ~10 years now, I turned to it for help in summarizing reviews, who sells the best quality jacket, the sizing. We concluded Cockpit was the one to go with, okay, but what about sizing? My AI agent kept suggesting a medium, but that didn't seem correct. So I called the store,and spoke with a very knowledgeable person. She said "order the 44" and she explained why that was the best size for me-and it is! The box, packaging and website were fine,but it was the call that made the deal! Excellent job team Cockpit! And maybe one day I'll pay the congestion tax and come visit the store!