Bruno Magli

On 4/21/2024, I placed an order for two pairs of shoes from your online store. One pair was size 11 1/2 for a gift and the other was size 11 for myself. Unfortunately, upon receiving the shoes, I discovered that the size 11 did not fit me properly. Consequently, I contacted your customer service team to initiate a return process for the size 11 shoes. To my surprise, I was informed over the phone that only an exchange would be permitted for the size 11 shoes. Despite my preference for a refund, I reluctantly agreed to proceed with the exchange, opting for a size 10 1/2 instead. However, I was shocked to discover that I was charged an additional $48.15 for this exchange upon completing the transaction online.

Terrible. Still waiting for a resolution. It’s a shame that such a nice shoe came in with the leather peeled. Do you not have quality assurance before the shoe goes out? Terrible. I don’t think I’ll ever buy from you direct. Shame.

Horrible customer service.

Bad they sent me the wrong shoe size twice!

Wrong color shoe was sent, no invoice or instructions on returns was in the box I had to chase the information down and all contact was by email or text. I'm awaiting a refund. How someone can mistake Red for Navy Blue is baffling.