Black Halo

Easy returns - only downside is losing money on shipping. Most other stores cover shipping costs these days.

dress was extremely wrinkled and not in very good shape!

I heard back quickly from customer care. Melissa misspelled my name and now, in trying to return the garment, I got an error message when opening the return label. I was hoping to take care of this today but I've emailed customer care to try to get to a return label.

Poor international (Canadian) return policy

Never received my package. Site was easy to navigate, I found the dress here after finding it at Saks out of stock. Shipping was a hassle. The shipper shipped my dress to an address two cities over despite having my actual address. Strange mixup, but was refunded for my purchase after a lengthy investigation by the shipper. Really wanted that dress🙃