Very personable customer service but only 7 days for a return...
Well, I have had only a limited experience with this company but my overall experience has been positive. I had a return and the customer service representative got back to me personally, very quickly. It was an easy transaction. On the negative side, I ordered a bathing suit which I really liked, but was uncertain if I wanted to keep it, so I kept stalling on the return. I had not read the notice on the invoice which stated that returns were only possible within seven days of receiving the item. When I realized this that time had expired, I probably could have haggled with the company and perhaps received a credit, but I decided to keep my original purchase. I feel the 7 day limit for returns is a bit tight. I had been looking for swim shorts that might match and it took more time than that to find them.