Baiia Swim - AU

Bad fit, bad returns policy! Steer clear

If I could do no stars, I would! Badly fitting product and terrible returns policy

Not for me.

Hi Baiia Team, I have purchased from Baiia on several occasions in the past and have always had a positive experience. However, unfortunately, my recent order contained incorrect items that were different from what I had ordered. It has now been almost five days since I first contacted you regarding the issue, and I have also sent two follow-up emails requesting assistance with either returning the incorrect items for store credit or having the correct items sent. Unfortunately, I have not received any response. I appreciate that customer enquiries can take some time to process, however, the lack of any response or alternative contact method is quite disappointing. As there is no contact number available, I have no other way of resolving the issue other than continuing to send emails and wait, while also being concerned that the return timeframe may expire through no fault of my own. As a returning customer, I find this particularly disappointing and feel that the current process leaves customers quite helpless when an issue arises with an order. Could you please urgently confirm how I can return the incorrect items and arrange either store credit or replacement with the correct items? I would also appreciate confirmation that my return eligibility will not be affected by the delay in your response. I look forward to hearing from you promptly.

Terribly fitting products and awful returns policy. Somehow manage to be incredibly tight and unsupportive at the same time