National Geographic Store

Free Nat Geo tote bag offered in store for every purchase but not for online purchases

System (National Geographic) Jul 26, 2024, 12:28 GMT+10 (12:16:31) National Geographic: Hi there. How can I help you today? (12:16:32) National Geographic: (12:16:44) Web User 66a306fc3e49db32ba696806: Name: Vivian Email: tfg2817@gmail.com (12:16:47) National Geographic: Please leave a message and the team will get back to you as quickly as possible. (12:17:46) Vivian: When shopping in store, I get a tote bag to carry my purchase. When purchase online, my item was only wrapped in a black plastic bag...not even with another wrapping bag. I don't even know if the cloth is being wore before or not. (12:17:51) Vivian: why is that (12:18:16) Vivian: this really leads me a bad impression of shopping online

Terrible!

F u

Waiting for my refund since 18th September, I have no idea what can I do at all.