UpWest.com

I ordered the utility shorts , was sent some cargo pants. I emailed several times and no answer.

I have been trying to reach you for days to return the items that I purchased and I cannot get through to anyone you will not return my email please send me a return label thank you

I ordered 16 items, all according to the size charts provided. Everything was at least a size too big and so unflattering in general. This is my second attempt at placing a large order and both times I really didn’t like anything at all. I have to remember not to order from this company in the future.

This review is specifically for UpWest customer service. Firstly, I waited many months for this item to be in stock. There was no effective notification system to let me know when my size was in stock, so I had to check regularly. Finally, once they were available I bought them immediately. I checked back on the website just a few days after I purchased (I hadn't even received the jeans yet) and I see the price was slashed 50%. I contacted customer service to see if the price could be adjust given I didn't even receive my jeans yet. They told me that wasn't possible and I just had to submit another order and return the other pair. But of course, my size was sold out again. I emailed them back about receiving a credit, and no one even responded. Terrible.

I have had a hard time reaching anyone in customer service to receive a refund for an item that was sent in error.