arctix1.myshopify.com

No Response, No Support, Money Lost

No communication at all

Tried to cancel jacket after ordering it by replying to the email from the company, which is what I was told to do. Didn't ever hear despite 2 emails. Jacket arrived, tried to return it then only to realize I could only get store credit because I ordered near Christmas (this wasn't a Christmas gift). I kept the jacket, have worn it about 12 times (only when it's super cold out since I have other jackets for warmer weather) and the zipper pull has fallen off multiple times. I've put it back on and crimped the loop multiple times, which works for a day. The loop will ultimately break due to the recrimps and the entire zipper will need to be replaced. I'd like my money back, or at least money to cover putting in zipper pulls that are high quality.

Haven’t worn them yet. Can’t get glue residue from the factory stickers off

WAITING TO SEE IF BOOTS CAN EASILY BE EXCHANGED FO A SIZE 12???