Not ethical after all
Well there was nothing wrong with the postage etc. But if you are going to run a supposedly ethical website, you should make it clear up front that you exploit animals, so people who don't want to support that can avoid buying from you. It was an unpleasant surprise when I received the leaflet about the farm in the package.
I suppose I should have been more suspicious when I saw you sold formula. Human babies drink human breastmilk. Cow babies drink cow breastmilk.
Even if you have the foresight to go and read the About page, it just says "farm" (not specifically animal farming), and "Like us, these brands are influenced by deeply held beliefs that we must take care of the earth, plants, animals and people that we share our planet with. ". Breeding, killing, and taking reproductive secretions etc from animals is not taking care of them.