The chair itself is pretty
The chair itself is pretty comfy. We’ve just received it and it may need to be broken in a little but the electric recline, lumbar support, and headrest is very helpful with positioning. Have not used with baby yet. I am 5’2” and my husband is 6’2” - so we needed to find something that fits both. Everything fits well - my only con is that my feet’s don’t reach the floor so if I wanted to rock I need a stool handy. I’m not sure it’s worth the overall cost though, compared to what else is on the market but that could just be my value perception.
However - the customer service has been great. FedEx lost our first package and, long story short, Cami from customer support was quickly & extremely attentive and helpful - rushing another shipment and acknowledging the time I spent hunting it down. Very very helpful!!