figgyplay.com

Disappointed in the time it took to get form ordering to delivery. But CSR Dagna was great help in getting it expedited.

Shipping gave me a bit of anxiety since it didn’t come till a day before Christmas and i bought it about a month in advanced. But your staff was responsive in reassuring it would come on time.

Helpful customer service. Wrong color sent and out of stock in the color I wanted by the time I requested a new one.

Cool couch: love the additional pieces (vs nugget), love the building potential the Velcro adds, love the firmness of the foam. Not so cool cover: everything sticks to this fabric (performance microsuede+, I ordered Ocean). Pet hair, pieces of grass, crumbs, human hair! I have vacuumed and picked off so many pieces and it is still dirty. I have also washed the cover once (we’ve only had it a month) and it is such a pain to get them on and off that I feel the “easy to clean” description is very inaccurate. Overall, I am disappointed that for $300 our play pieces are so hard to clean. I have a friend with the nugget in double-brushed and it looks/feels way better and STAYS CLEAN!

What a misleading product. Our 9 year old isn't able to use it independently. We will be returning it ASAP. So expensive and doesn't work as the company suggests. We're just hoping we get our money back.