Two years ago at my
Two years ago at my baby shower, I was gifted the Babysense HD S2: Video Baby Monitor with 2 Cameras. Installation was pretty straight forward. The video quality is pretty clear; although I always wished it zoomed in more so I could my son breathe. The monitor is easy to operate. A year and a half later after my warranty expired, the cameras started making a white noise that wasn’t the featured “baby white noise”. Customer service was easily reached and accommodated me with a free 2 camera a cord replacement. Soon after I started hearing the same white noise from the monitor. Once again, customer service was very responsive. This time, I was instructed to purchase a new monitor and was provided a discount code. Soon I discovered, the monitor wasn’t the issue, rather the cord needed replaced due to a recall. Much like the cameras cords. Customer service not only allowed me to return the monitor with a full refund, but reimbursed me for the shipping fees. I must say, I haven’t had GREAT customer service such as this in over a decade. Thank you!