Wrenchers

Instead of 1 shipment /3 boxes, my order turned into 4 shipments and 7 boxes. Took almost a month as well. Wrenchers customer services lack the product knowledge to fill my initial shortage correctly caused this mess.

Ordered online, after weeks of nothing but an initial order conformation email I decided it was going to be up to me to be the one who gave a shit about my order so I emailed customer service. CS emailed me back they took too many orders vs how much inventory they had, a new in box cooler was no longer available and the offered me an open box cooler with a extremely generous $100 discount SMH. I then decided to call CS instead. Talked to someone else who told me a new in box cooler was waiting for me. I asked what the hold up was turns out they wanted to collect a fuel surcharge for shipping. I promptly told them to go pound sand as their website states free shipping. After some polite back and forth they decided to wave the charge and ship my shit. Cant complain about the cooler though it works great. They promptly discontinued the model of Cool Boss I ordered so if you're reading this review you cant have one anyway. Good Luck

Never received item or refund

I have to spend mora than 10 day for get my money back

Dear [Company Name], I’m writing to share my experience with the recent purchase of the IM608 tool. Unfortunately, the process was far from satisfactory. Despite purchasing the tool, I was informed after a significant delay that it was out of stock due to the supplier discontinuing it. This lack of communication and the absence of alternative solutions were quite disappointing. Moreover, the situation negatively impacted my credit, as the purchase was processed before the tool was confirmed unavailable. Despite my attempts to resolve the issue and request either a suitable replacement or a refund, I found the response lacking, and it was clear that my concerns were not prioritized. Now, I’m receiving requests for a review, which feels quite ironic given the circumstances. I wanted to be transparent and honest about my experience: it was frustrating and disappointing, and I cannot recommend your company based on how this was handled. I hope this feedback helps you understand the importance of customer communication and service. I’ll also be sharing my experience more broadly to ensure others are aware. Thank you for your attention. Sincerely, Andre