Wrenchers

The product is excellent. The customer service was not. I was not told by Curtis that I needed an air pump for the locking mechanism to function on the lift, so I didn’t buy one. Good thing “the lift guys” installer happened to bring a one when they came to install it so I could buy from them. The installer thought that they didn’t have my lift because Curtis did not update them when I changed my order from HD-9ST to HD-9 in the same day of my initial order. The installer thought that they didn’t have my lift which caused some panic on the day of delivery. It was very difficult to communicate with Curtis. Curtis didn’t tell me of the accessories needed to catch oil from cars. He didn’t tell me that I needed an accessory to hold the ramps up. His phone would always go to voice mail and it would take him days to call back.

Shipped out 3 days after purchase. I had to ask for a tracking number. Doesn’t come with the plastic box as advertised in the catalog.

No one wants to own up to Wrenchers web site. You can't login to check status of order, when you call you get Bend-Pak and they will say that they are not repsonsible for Wrenchers. The website shows equipment and they do not deliver what was pictured, You get part of the piece of equipment and then you are told that the other items in the image are additional $$ for the option. Bunch of BS, Look elsewhere for your tool and equipment purchases!! Nothing but false advertising. The BBB is my next review of Wrenchers! Nothing but crooks!!!!!

Instead of 1 shipment /3 boxes, my order turned into 4 shipments and 7 boxes. Took almost a month as well. Wrenchers customer services lack the product knowledge to fill my initial shortage correctly caused this mess.

Ordered online, after weeks of nothing but an initial order conformation email I decided it was going to be up to me to be the one who gave a shit about my order so I emailed customer service. CS emailed me back they took too many orders vs how much inventory they had, a new in box cooler was no longer available and the offered me an open box cooler with a extremely generous $100 discount SMH. I then decided to call CS instead. Talked to someone else who told me a new in box cooler was waiting for me. I asked what the hold up was turns out they wanted to collect a fuel surcharge for shipping. I promptly told them to go pound sand as their website states free shipping. After some polite back and forth they decided to wave the charge and ship my shit. Cant complain about the cooler though it works great. They promptly discontinued the model of Cool Boss I ordered so if you're reading this review you cant have one anyway. Good Luck