www.towuniverse.com

Order tracking has said “awaiting fulfillment “ for a week. Sent email to customer service. Said product was coming from manufacturer and they were delayed in shipping. CS said product would be shipped ASAP. That’s no answer or update. Disappointed

Microwave arrived damaged, I submitted photos and was told someone would get back in touch with me. Still have not heard from anyone as to the process of returning and replacing

Very slow processing time. I ordered a part on Tuesday, it was the following Wednesday before it shipped. And then took until Friday for me to receive it.

I purchased a set of 5th wheel landing gear the motor and motor gear box coupler where damaged in transit, the motor was service damage and works fine. the coupler was crushed and unusable I sent pictures and have been emailing, I get responses from a couple different customer service reps but no follow up or solution. this has been going on for over 2 months and still no replacement part. thank goodness I am mechanically inclined and jerry rigged something so that the jacks could be used. Just need a replacement coupler

The hitch I ordered came badly damaged. Tow Universe offered a $30 credit. Not nearly enough to compensate for the damage. Responses to my questions were slow and incomplete. I tried to use a small business, but it didn’t work out.