www.towuniverse.com

The leaf spring I ordered arrived but I am not sure if it was worth the extra $24. 99 fee for expedited shipping. I ordered this on a Thursday morning but it didn’t leave the warehouse until sometime Friday (at least that’s what I was told after calling in to check on the status). I called again on Monday to check on the status because all it showed online was “Awaiting Fulfillment”. I’m not sure if they only have 1 person to answer the phone but it took about 10 attempts to get through to a person, with the other attempts being an automated message about helping other customers and they would call me. So all I was told was that it was scheduled for delivery on Tuesday and I had to pry the tracking number from them so I could check and track on my own. It did arrive on Tuesday and I was able to get it installed as scheduled on Wednesday. Poor communication and possibly a waste of money to pay for expedited shipping, but I’m sure it would still be sitting at the warehouse right now if I didn’t pay extra. The lack of communication and updates to the status online were the biggest disappointment.

I returned my package due to wrong item ordered, now they have return since 7/21/2025 and no responce on correct one being semt or refund. 7/26/2025. get the picture.

Got half of what I needed on time quality hitch though missing my wiring harness still

Ordered hitch & wiring kit for 2024 Grand Highlander. Price was right. Tracking was sub par. Received hitch in a respectable amount of time even with poor tracking but no wiring kit. Customer service has odd hours and number often goes to voicemail. After multiple calls, I got a nice young lady that informed me the kit shipped separately and it had traveled several legs more than it should have making it arrive days after our vacation departure date and hence I could not haul everything I wanted. Suggestion would be to ship in one box rather than outsource from multiple locations and vendors.

The wiring was not up to par