I CAN NOT Do business with you do to the way I was treated. CUSTOMER LOST.
My mother was fond of sayings. One was, "Never make Promises You Can't Keep." The short version. Promises from individuals in your company were made and were NEVER Kept. Even after a reminder and a second promise to supply the required information. As a potential customer I can only assume this is how any problems with your product should they occur will be dealt with. You have lost a customer.