RFD Autoparts

Never received parts

Not wait I ordered have left several voicemails for return phone call no return phone call need to return this item ASAP

The package may have been damaged has not arrived or heard anything yet

I ordered front brake pads a few weeks ago and they came and had no problem. I then ordered rear brake pads. This time the box came destroyed and the brake grease had exploded all over the brake pads. I sent an email stating this along with some pictures, however, I didn’t hear anything from anyone. To my understanding grease should never be on the brake pads. They are useless and it was a waste of money. I will resend the pictures here.

They were quick to reply by email but didnt even give me 24 hrs after asking for the vehicle vin number before they went ahead & shipped the part out which was not for the rear left as i had double checked i did order correctly (even though they say i didnt but i took screenshots) but instead I received a front right then was told they dont do exchanges but that they could send the "correct" part which was estimated at almost the same exact price but I would also have to pay in advance for it also & without having supplied them with the vin number I have to pay a 25% restocking fee on any returns so no im not taking the chance of it being the wrong part again & paying another restocking fee. What a scam i thought i was saving money but am out more plus apparently still have to pay a higher amount to buy the part local or direct from the auto company. What a hassle!