Customer service not very reliable or attentive.
Not a Business if you need a part in a timely matter. Seems to be a third party that searches the system to find parts. Easier to just use the website that will ship it immediately if its in stock. . Josh was no help in the recovery of missing package. I had to file missing mail with USPS myself and they were great, found the issue of shipment and finally got it in 20 + days after ordered. Will not be using them in the future. Lesson learned. . . . . .