Product support is even better than product
I had an issue with one of my lock cylinders, key jammed in cylinder, support immediately sent me a new lock cylinder and key. When I asked to purchase 4 lock cylinders of the same code so I could key all our bikes the same, you immediately sent me out 4 locks.
Your locks are the best. All 4 of our bikes have handlebar locks and now they are all keyed the same. It is indeed rare to say product support is even better than the product.