poor packaging
the products themselves appear to be a good quality. however the shipping departments packaging procedures are sub standard. I ordered the air wing luggage rack and 4 point docking hardware. luggage rack mounting point was bent inward and the jaws are bent open slightly. the chrome on the 4 point hardware was destroyed from slamming into each other during shipping inside the box. spending a few cents more on proper packaging instead of one layer of thin foam wrapped around everything inside. I did manage to straighten out the luggage rack mount and bend the jaws back together . but the 4 points are going back due to the unrepairable damage to the chrome. the support people that I have talked to have been helpful dealing with this.