hogworkzdev.com - Legacy

Ordered on a Wednesday evening, parts didn't arrive until the following Tuesday. Whatever. One of the parts that I ordered did not fit. Not even close. Not sure what model it was for but it wasn't mine. Called customer service. They did offer to make it right but I lose interest and sent all parts back. Arts did look to be decent quality though. Better luck next time. Maybe.

I ordered a set of head lights and fog lights, after a week of not receiving a tracking number I called to find out what was going on. I was told that this part was on back order. Another week went by and still no update, Meanwhile I had to keep an upset customer informed throughout this process. I finally did received my products but only because I keep calling about them.

My order was to be shipped to me on the 31st of March. After two weeks , the item still had not been delivered. After contacting Hogworkz, I was told the item was on back order. Had I known that in advance, I would not had placed the order or payed for the item. It is now the 22nd of April and still no item, nor any further correspondence from Hogworkz.

It takes forever to get someone on the phone. Sometimes over a half hour. The brandboom dealer portal is terrible. Last but not least, an item that showed to be in stock was not. I got an email that stated that it would be an extra week. I know you guys are trying to grow so please take this as constructive criticism and not malicious negativity. I sincerely hope things get better so I can continue to do business with you.

Received my air cleaner it was thrown in a box not wrapped it was scratched up and looked like it was used junk so I sent it back and only recieved part of my money back. Very Disappointed.