bakflip.com

There was as a mix up when ordering and received two covers which were both charged to my CC and I have been trying to get a return label for the 2nd cover so I can get a credit to my CC when return received.

Website was easy to navigate, order went well, but my cover has not shipped yet I guess? You’re website says my item will be shipped in 1 day or less, I am going on day 3 and have heard nothing. Will be calling tomorrow to see what the problem is.

No option to edit your order. When I tried to call customer service I decide to hang up after 90 minutes on the line…

Had hardware issues, that took weeks to resolve. Half the hardware was missing from the box when I opened it. Getting this resolved was an ordeal, the original person I spoke to didn’t seem very interested in helping me. On the second call, Michelle was EXCELLENT !!!!

So I just ordered my new cover and I know it will be good since it is the 2nd one i bought from you. However there is 1 thing that just dosen't make sense. I bought directly from you so why would I need to fill out a rebate form complete with my receipt and item number? Why not just knock off the $100 when I buy it from you since you are the "factory". Is it because you hope some people don't fill out the paperwork so you won't lose that $100 in profits? I can understand if I purchased from a dealer or store but no......I bought directly from you so there is no reason why you just can't knock off the $100 from the sale price so the customer doesn't have to fill out the form, send it in and then wait for the rebate to come back to me. Rob T.