bakflip.com

Shipping was delayed because of Covid-19. I was told I would receive the cover in one month. Then I was told it would be two months! However, it showed up in about 6 weeks.

Very fast delivery - however, response to an email for tech support went unanswered. Finally called - left a VM went unanswered, third time calling for tech support reached a person and was promptly helped - though not necessarily in a friendly manner. More matter of fact. A WOW! experience it was not...

This is the second backflip I have ordered. First order was great no issues. The second order was for a full size Ram 2500 - when I ordered it there was no mention of a back order or lead time, after I ordered it I was informed or a 4 to 6 week lead time .This was after I had no communication on a shipping date and I called to find out why I had not had any shipping information. I feel I should have been informed of the lead time when I placed the order.

I like the quality, however the cover is too short end to end to cover the front rail and tail gate. I sent an Email to customer support, however I never got a reply for a solution. Now fabricating my own extentions to get the seal I need to protect sales samples I use for tail gate meetings. Very disappointed such a nice product falls short.

I’m sure your product is great, but I had to cancel after the second time my order shipping date got pushed back.