bakflip.com

Ordering was easy. Took slightly longer to process and ship.

Delivery and customer service are great! My first shipment came damaged and I had zero issues dealing with customer service. They sent me out a replacement without issue. My only complaint is they make you send your damaged unit back. They do pay for it but it’s a major pain to find a FedEx location that accepts giant packages (like the tonneau cover boxes). I ended up finding one, but it still isn’t fun deal with. These covers are expensive and having to do all the work to package everything back up and ship it back yourself doesn’t seem smart overall (to put the paying customer through all that).

Great product. Only 4 stars cause I cant lock it.... Installation was fairly east and straight forward. I have recently traveled cross country and I really like out easy it was to get stuff in and out. However.....I am going to have to fabricate something to cover the cords that you pull to open the lid. It would be very easy for a thief to use a coat hanger and slip it under the cover at the tail gate and pull the cord. My suggestion would be to either have a manual lock that you have to twist or use a screw driver from underneath or cover the cords from the back side with a shield of sorts. I would recommend though. Good product so far. I hope that if something breaks in the future that repair is simple as this is a bit of money.

The customer service and shipping from bakflip is excellent. The take away of a star is because I received emails for two days after the missing part claims. The emails came from three different people verifying everything I had told them and asking for pictures. I think it should of been less back and forth and everything should of been done day one before I hung up the call with customer service. Other than that it would of been a 5star.

I appreciate the ease of installation without having to drill any holes into the truck bed.